Return & Refund Policy

This Return & Refund Policy applies to all purchases made through Newman & Co. Consignment online store located at https://newmanco.shop. Our shop sells consignment‑based men’s apparel and accessories including shirts, jeans, hats, sweaters, shoes, wallets, sunglasses, sweatshirts, ties and other related goods. Please read this policy carefully before placing your order. All orders placed on our website constitute your agreement to the terms outlined below.

Eligibility for Returns

We accept return requests submitted within 14 calendar days from the date you receive your delivered order. The postmark of your returned package must be within this 14‑day window. Return requests submitted after this period will not be approved.

To qualify for return, all returned items must meet all of the following requirements:

1. Items must be in original, unused condition with no new stains, tears, odors, scratches, wear, or damage created after delivery.
2. All original tags, labels, and any included accessories must remain attached and intact.
3. Shoes must be returned in their original condition, free of scuffs, dirt or wear marks.
4. Sunglasses, wallets and other accessories must come back with original packaging if provided.
5. Items cannot have been altered, washed, or modified in any way by the customer.

Consignment items are pre‑owned unless marked “NWT (New With Tags)”. All pre‑owned goods show inherent minor wear consistent with second‑hand merchandise; minor wear described on product listings does not qualify items for return. We strongly encourage you to review product descriptions, sizing details and all provided photos before completing your purchase.

The following items are final sale and cannot be returned or refunded under any circumstance:

• Clearance and marked‑down final‑sale goods
• Gift cards
• Special‑order items

How to Initiate a Return

You must start your return process by sending an email to info@newmanco.shop. Please include your full name, order number, list of items you wish to return, and a brief explanation for your return request. Do not send back merchandise without receiving official return confirmation email from our team. Unauthorized returns sent without prior approval may be refused and sent back to you at your own cost.

Once your return application is reviewed and approved, we will send you return instructions via email. You are responsible for all shipping costs to send items back to our facility. Original shipping fees paid for your initial order are non‑refundable. We do not provide pre‑paid return shipping labels.

Please securely package goods for return shipping. We recommend using trackable shipping service and retaining your shipping tracking number until your return is fully processed. We are not responsible for lost or damaged return‑in‑transit packages.

Refund Processing

After we receive, inspect and verify your returned items meet our return eligibility standards, we will process your refund. Refunds will be issued to your original payment method used at checkout. Please allow 5‑10 business days for funds to reflect in your bank or card account after our refund is issued; processing delays may occur depending on your financial institution.

If returned goods arrive damaged, heavily worn, missing tags, or fail our inspection check, we will not issue a refund. The item will be shipped back to you, and you will bear the associated return‑to‑customer shipping expense.

Exchanges

We do not offer direct item exchanges. If you would like a different size, color or alternative product, please submit a return for your current item per our return procedure and place a brand‑new order on https://newmanco.shop for your desired merchandise.

Damaged or Incorrect Items

If you receive a damaged item or an item different from what you ordered, contact us immediately via info@newmanco.shop within 7 calendar days of delivery. Attach clear photos showing packaging, shipping box, and the defective or wrong product. Our team will evaluate your case and provide resolution options, which may include partial refund, full refund, or return authorization.

Changes to This Policy

Newman & Co. Consignment reserves the right to update or modify this Return & Refund Policy at any time. Updates will take effect once published on our website https://newmanco.shop. Purchases are governed by the policy version active at your order date.

If you have any questions regarding our return and refund terms, please reach out to our support team at info@newmanco.shop.